Shipping Policy

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

  1. SHIPPING COSTS

Standard Shipping $5.99

Expedited Shipping: $17.99

  1. TRANSIT, HANDLING & ORDER CUT-OFF TIME

Generally, shipments are in transit for 10 – 15 days (Monday to Friday). Order cut-off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 3-5 business days (some special products may take longer).

Expedited Shipping: 7-10 business days.

  1. Delivery Terms

We use Yun Express, USPS, and DHL eCommerce to deliver orders.

  1. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected] 

  1. TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  1. Parcels Damaged In Transit

If you find a parcel damaged in transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

PLEASE NOTE: All our products are replicas. We make them by ourselves and import them from other suppliers too.

SHIPPING PROBLEM

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

You have the right to request a refund if you do not receive the product within 30 days from the order date (for US orders) or 45 days from the date of your order (for international orders).
Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors.
The Teezons DOES NOT take responsibility for possible fees.

TRACKING SAYS DELIVERED BUT YOU DIDN’T RECEIVE IT

Following these instructions enables you to get your package as quickly as possible if it’s around.

  1. Verify the shipping address
    Check the shipping address in your order confirmation email/ shipping confirmation email
  2. Look for a notice of attempted delivery
  3. Look around the delivery location
    Check around the entrances of your residence for the package: particularly on back porches, in bushes, garages, grills, or other places that might protect your package from theft or weather. Note that delivery drivers may also use plastic bags to protect your package from the weather.
  4. See if someone else accepted delivery
    Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
  5. Speak with the specific postal carrier who delivers your mail as they do scan the package in order to mark it ‘delivered’.
  6. Wait 36 hours—packages can show as delivered while still in transit.
  7. If your order is 7 days passed the expected delivery date but still don’t have any information, then please contact us for a replacement.

If a package falls into this category, Teezons reserves the right to send a replacement.

WRONG SHIPPING ADDRESS PROVIDED

1/ Changing address before the order ship out

If you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs.

2/ Changing address after the order ship out

Once the items leave our warehouse, we can’t guarantee that we can change the shipping address/ find your package, but we’ll do everything we can. Please cooperate with us (follow tracking information, contact your post office/ local carrier) to see if we can find out your package and re-deliver to your correct address.
Refunds or returns are only available for orders that have been successfully received. We are unable to provide refunds or replacements for missing packages where an incorrect shipping address was provided to us.

RETURN PROBLEM

Because our products are custom printed for your order, we do not accept the return. If you have any problem with the item you purchased, please let us know at Teezons and let our support team do our best to assist you. We will not be responsible for refund or exchange if you return items on your own without contacting us first. Please don’t return items to the address writing on the package. Thank you for your understanding!

CONTACT US FOR MORE INFORMATION

Availability: 8 am – 5 pm Eastern
Teezons
Address: 2850 Ocean Park Blvd, Santa Monica, CA 90405, United States
Email: [email protected]
Phone: +1 800 381 0815

Please note: Teezons does not use your email for promotional purposes or disclose it to a third party.